1. Introduction
Welcome to Sidum ("we," "us," or "our"). We provide an AI receptionist and assistant service designed for physical businesses (the "Service"). These Terms of Service ("Terms") govern your access to and use of our website, applications, and services. Our company name is Sidum, Inc., doing business as Sidum.
By registering for, accessing, or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.
2. Acceptance of Terms
This is a legally binding agreement. By using the Service, you signify your acceptance of these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" and "your" will refer to that entity.
3. Description of Service
Sidum provides an AI-powered assistant that can handle phone calls, record conversations, take notes, send text follow-ups, and integrate with various third-party platforms. The Service is designed to turn missed calls into opportunities and streamline business communications.
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) with or without notice. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
4. User Accounts
To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated. You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
5. Privacy
Your privacy is paramount. Our Privacy Policy describes how we collect, use, and handle your information, including conversation data. By using the Service, you consent to our collection and use of data as outlined in the Privacy Policy. You are solely responsible for ensuring that your use of the Service, particularly the recording of conversations, complies with all applicable laws, including obtaining necessary consent from all parties to a conversation.
6. Payment Terms
Certain features of the Service require a paid subscription. By selecting a paid plan, you agree to pay the fees specified for that plan. All fees are billed in advance and are non-refundable, except as required by law.
Subscription Renewals and Cancellation
Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings before the renewal date. Cancellation will be effective at the end of the current billing period.
7. Intellectual Property
The Service, and its underlying technology, content, and branding, are the exclusive property of Sidum, Inc. and its licensors. You may not use our name, logo, or trademarks without our prior written consent. You retain ownership of your content, but you grant us a license to use it to provide and improve the Service.
8. Limitation of Liability
To the fullest extent permitted by law, Sidum, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.
9. Termination
We may terminate or suspend your access to the Service at any time, for any reason, including for a breach of these Terms. You may terminate your account by discontinuing use of the Service and requesting account deletion if available.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes, for instance, by posting a notice on our website or sending you an email. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
11. Contact Information
If you have any questions about these Terms of Service, please contact us at legal@sidum.com.