1. Information We Collect
We collect information to provide and improve our AI receptionist services. This information can be categorized as follows:
Information You Provide Directly
This includes your name, email address, phone number, and payment information when you sign up for Sidum. It also includes any business information you provide to configure your AI receptionist, such as business hours, services, and FAQs.
Information from Communications
When callers interact with your Sidum AI receptionist, we collect and process the content of those communications. This includes:
- Call Recordings: Audio of phone calls is recorded to generate transcripts and summaries.
- Transcripts: We create text transcripts from audio recordings for analysis and review within your Sidum account.
- User Data: Information provided by the caller, such as their name, contact details, and the purpose of their call.
Information from Integrations
If you connect third-party services (e.g., Google Calendar), we access data from those services as authorized by you to perform actions like scheduling appointments.
2. How We Use Your Information
Your information is used to power the Sidum service in the following ways:
- To provide, maintain, and operate our services, including answering calls and sending follow-ups.
- To process conversations using AI to create summaries, book appointments, and take notes.
- To improve and personalize our services, including training our AI models on anonymized and aggregated data.
- To communicate with you, including sending you service updates, receipts, and support messages.
- For security purposes, to prevent fraud and protect the rights and safety of Sidum and our users.
3. Data Storage & Security
We take data security seriously. We implement industry-standard security measures, including encryption in transit (using TLS) and at rest, to protect your data. Your data is stored on secure servers hosted by leading cloud infrastructure providers.
4. Your Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request that we correct any information you believe is inaccurate.
- The right to erasure (deletion): You can request that we delete your personal data, under certain conditions.
- The right to data portability: You can request that we transfer the data we have collected to another organization, or directly to you.
- The right to opt-out: You have the right to object to our processing of your personal data.
To exercise these rights, please contact our Data Protection Officer at the email provided in the "Contact Us" section.
6. Third-Party Services
We utilize third-party services for core functionalities. These services have their own privacy policies, which we encourage you to review:
- OpenAI: For natural language processing. Privacy Policy
- ElevenLabs: For voice synthesis. Privacy Policy
- Twilio: For telephony services. Privacy Policy
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. We may also retain data to comply with legal obligations, resolve disputes, and enforce our agreements.
8. International Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction. We ensure that such transfers comply with applicable data protection laws, for example, by using Standard Contractual Clauses.
9. Children's Privacy
Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal data, please contact us.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you through email.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer by email at:
privacy@sidum.com